Exploretrip Please Try Again After Two Hours
Buyer beware! You may find at check in you have an unpaid balance.
Exploretrip takes your money and then changes the terms of the deal and may leave you with an unpaid balance on tickets. We were short close to $300 after Exploretrip left an unpaid balance on our tickets, and failed to include the carry-on luggage we'd paid for (on their site) at booking.
Terrible Customer Support
I am due credit from a cancelled flight from 2020 and have been trying for months now to get in touch and arrange a trip using it. The customer support has been abysmal and they don't reply to my emails or offer any assistance in trying to arrange a booking.
The worst experience ever with…
The worst experience ever with Exploretrip. This is my first and last time. I don't recommend this platform at all. the website didn't let me add bags and I had to do it in the airport. the cost was crazy expensive (unrealistic) $120 for just one bag. Second, They don't issue tickets just reservations and put you in stand by in all flights. I was with two little kids and they flights were oversold, so my trip was supposed to be at 3:45pm they send us at 8:45pm
Horrible service, treatment and experience. I sent an email and they responded that I have to call, I called and they are rude over the phone and blame the airline.
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage we shall try our level best to resolve this in your favour.
Thank You
Exploretrip
Its SCAM!
Its SCAM!! They don't send PNR number because its SCAM!
There is only one guy who answer the phone, I think he is from India!
They stole my money!!!!
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage we shall try our level best to resolve this in your favour.
Thank You
Exploretrip
I am on 2 elbow crutches
I am on 2 elbow crutches. I boarded the 28 to Douglas at 11.11am. The driver did not drop the entry floor and when I arrived at destination he again did not lower it. A drop of 6/7 inches is a big deal for someone with disabilities. Most drivers are very good when I get on, pity they are not all the same
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage we shall try our level best to resolve this in your favour.
Thank You
Exploretrip
Absolutely the worst experience ever
Absolutely the worst experience ever. Do not use. Update after their reply below : they're replies are generic. I booked via skyscanner link and they claim that my booking was not made thru skyscanner link. This website is a scam! Do not use!!!!!
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage we shall try our level best to resolve this in your favour.
Thank You
Exploretrip
"Review your Trip" email button
Rating with three stars because clicking the button "Review your Trip" from the confirmation emails, links to a page that has no trip planned for me.
That created some worry. Following the link
"exploretrip.com / trips / dashboard"
though showed the trip I have booked.
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your experience for our services. This will surely help us to do better.
We appreciate your business with us.
Thank you for your patronage.
Regards,
Exploretrip
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do good.
We appreciate your business with us.
Thank you for your patronage.
Regards,
Exploretrip
Quick and easy process
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do good.
We appreciate your business with us.
Thank you for your patronage.
Regards,
Exploretrip
Disappointed
They didn't notify me that my flight was canceled. I asked for a refund but they never respond for over 2 weeks and I had to call them again. But they were like "that's not our responsibility" and told me to call the airline. Unbelievable.. Please don't use this company!!! Don't waste your money.
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.
We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation, if it is our fault we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers, hope to hear from you soon.
Thank you for your patronage, we shall try our level best to resolve this in your favour.
Thank You,
Exploretrip
I got the confirmation very fast
I got the confirmation very fast, thank you
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and sharing your feedback.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to give the best standard of service.
We appreciate your kind words which will help us to serve our customers better and live up to their expectation.
Looking forward to serve you again.
Thank you,
Exploretrip
Wrong (Not transparent) Charges
I was charged for seat selection which was showing $0 when I was selecting the seats. They didn't even show me the final amount that I will be charged before deducting the amount from my card. It seems like these guys are really not transparent in the way they are conducting the business.
Reply from ExploreTrip
Dear Customer,
We regret the inconvenience caused to you and thank you for your feedback.
One of our travel experts will call you shortly with a prompt assistance.
We appreciate your business with us.
Thank You,
Exploretrip
Website and amount of emails need work
Not only have I gotten multiple emails of the same information but anytime I click on view my trip from those emails, it shows no trips.
Honestly, I almost didn't think I got the flights until I downloaded the airline app and saw that the flights showed up there. Not a well oiled website but got a good price for my flight at this time of year and relatively last minute.
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at escalations@exploretrip.com with the complete details to retrieve your booking and after the investigation if it is our fault, we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage we shall try our level best to resolve this in your favour.
Thank You
Exploretrip
now they are linked with unpub.com and…
now they are linked with unpub.com and they will offer you discount of 50$ but later on start sending emails to send them the copy of your credit card with your govt issued id card, which is very fishy, why someone need copy of your card front and back side. its clearly a trap. be care full.
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage we shall try our level best to resolve this in your favour.
Thank You
Exploretrip
Great app and ease of use!
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do good.
We appreciate your business with us.
Thank you for your patronage.
Regards,
Exploretrip
You guys sent me an email saying my…
You guys sent me an email saying my booking didnt go through because of a price hike, then tried offering me to pay $200 more for it, when i didnt show interest for it then you processed the original price. After i went somewhere else to buy another ticket. That is extremely wrong practice, that should cause me to report it to the better business bureau.
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your grievances on how we could not live up to your expectation with our service.
At Exploretrip, our main objective is to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation if it is our fault, we shall take necessary action to restore your faith in us.
Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.
Please accept our sincere apology for the difficulties you may have faced. Our aspiration is to keep you as one of our most valued customers hope to hear from you soon.
Thank you for your patronage we shall try our level best to resolve this in your favour.
Thank You
Exploretrip
Thank you for the best ticket price
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do good.
We appreciate your business with us.
Thank you for your patronage.
Regards,
Exploretrip
Easy booking
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your satisfaction for our services. This will surely help us to do good.
We appreciate your business with us.
Thank you for your patronage.
Regards,
Exploretrip
I could fly, that's good but I had a lot of stress during the process
I was a bit afraid that my tickets were a fraud/scam. They weren't, I could fly and I'm happy with the final outcome. However I must say that the customer service is not good and the booking confirmation has some things that don't work. Also, I had a problem with my middle name on my ticket (it was wrong), it was my fault and they charged me $125 to fix that. Finally, It wasn't fixed, I could fly anyway but they still charged that 125 extra.
Update: I was contacted by customer service and they reimbursed me $125. I'm satisfied now and I increased one star to my original evaluation.
Reply from ExploreTrip
Dear Customer,
We regret the inconvenience caused to you.
However, our main objective is always to ensure utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay. One of our supervisors will get back to you soon and resolve the issue. We apologise for all the difficulties you may have faced.
Appreciate your patience and understanding.
Thank You,
Exploretrip
very good thank you
Reply from ExploreTrip
Dear Customer,
Thank you for taking out time from your busy schedule to write to us and express your satifaction for our services.
This will surely help us do good.
We appreciate your business with us.
Thank you for your patronage,
Regards,
Exploretrip
Source: https://www.trustpilot.com/review/exploretrip.com?page=2
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